The Balson Guarantee:

Your complete and total satisfaction is our first priority. Any purchase from RJ Balson & Son comes with a 100% unconditional guarantee.

If you have any problem with your order (product condition, defective packaging, non-delivery, etc.), contact our Customer Service Department within 48 hours of the scheduled delivery. Please check your order confirmation for scheduled delivery date. Contact Customer Service by calling (803)979-2000 or by emailing

Return Policy:
Do not return any order without specific instructions from our Customer Service Department. Please contact by phone.